Refund policy

Refund policy

Refund & Return Policy

We offer our customers a peace of mind return guarantee. If you are not fully satisfied with your purchase, you may return the item within 14 business days of receiving it for a full refund of the product price.

How to Initiate a Return: To start a return, please contact us ata thevikingblade4@gmail.com within 14 business days of receiving your order. Include your order number and reason for return, and our team will guide you through the process.

Return Shipping: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

Item Condition: Returned items must be in their original condition and packaging. Items that show signs of use, damage, or are missing original packaging may not be eligible for a refund.

Non-Returnable Items: Custom and personalized knives are made to order and are non-returnable, unless they arrive defective or damaged.

Refund Processing: Once we receive and inspect the returned item, we will process your refund within 1–3 business days to your original payment method.

Customer satisfaction is our priority, and we aim to make your shopping experience safe and worry-free.